- Cancellations from the client's side can only be accepted, if the request made within 15 days from the date of transaction (free look period).
- 500/- will be deducted as cancellation charges, if packet seal is not broken and is returned through the same courier to icrozy retail
- 1,000/- will be deducted if packet seal is broken and is returned to icrozy retail.
- No Cancellation will be allowed after 15 days from the date of the transaction.
- Exchange & Returns : If there is any product mismatch or you want to return or exchange product already received by you then you can return the material received within 15 days post receiving the goods. Customer is required to inform us by email or customer care number (9557416953) that your intent to return or exchange then we will organize for the return courier. Exchange or credit note will be issued after receipt of the returned material in our registered office.